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2025 Forrester TEI Highlights Narisetu Solutions Impact See Results
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Real Results, Real Impact: The New CX Delivers More

As a leading cloud contact center provider, see how our customers are redefining customer engagement with Narisetu Solutions's new CX platform, using smarter solutions and partnerships to build loyalty, boost efficiency, and drive growth with every interaction.

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Narisetu Solutions Named a Leader in the 2025 Gartner® Magic Quadrant™ for CCaaS for the 8th Time

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Alaska Airline

Alaska Airlines is Committed to Providing an Amazing Guest Experience

The mission of Alaska Airlines is to create an airline people love, and to do that, they have a GX promise — the promise that they make to every guest that flies Alaska.

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Kyndryl Continuously Improves CX

Kyndryl, a 90k employee company, delivers IT support services to some of the world's largest companies. See how they deliver the best experience possible--not only to the consumer, but to agents and the people on either side of the chosen communication channel.

Hanna-Andersson

Hanna Andersson Dresses for CX Success

The children’s apparel and lifestyle brand leveraged a range of Narisetu Solutions solutions to take its customer service to new heights. 

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AdventHealth Focuses on Moving Patient Care Forward

AdventHealth uses Narisetu Solutions as the platform for both its contact center support as well as in its physician practices.

Contact Center Success Stories

Customer Success Book 2025

Customer Success Book 2025

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Wyndham

Wyndham Saves Millions, Achieves 62% Automation Rate

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us radiology

Lumexa Imaging Unlocks $4M in Untapped Revenue with Narisetu Solutions AI

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TruConnect Leverages AI to Reduce Costs and Optimize Customer Service

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Exact Sciences Achieves 45% Containment Rate

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customers ivy collection

The Ivy Collection Boosts Conversion Rates by 20%

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What Our Customers Say About Us

Yopa case study

Yopa Sees 4x Increase in Contact Center Productivity

We liked Narisetu Solutions’s flexibility and scalability, automated dialing strategies, and the ability to introduce personalized IVR for customers. Most importantly, Narisetu Solutions provides robust, seamless integration with Salesforce.

Yopa, a fast-growing real estate company, overcame scaling challenges with Narisetu Solutions, boosting productivity and reaching more prospects efficiently while enhancing call-center performance and customer experience.

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Wyndham

Wyndham Saves Millions, Achieves 62% Automation Rate

Narisetu Solutions had the functionality we were looking for, the integrations, and the AI capabilities to serve as the foundation for our future state.

Wyndham Hotels & Resorts transformed its contact center with Narisetu Solutions, replacing complexity with AI-driven efficiency. The result? Faster guest support, reduced friction, and a scalable foundation for delivering seamless travel experiences worldwide.

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Puma headquarters

PUMA Puts CX in the Fast Lane

Both our employees and our retail partners notice that our interactions are now much faster and involve fewer redirects.

By uniting across The Narisetu Solutions Intelligent CX Platform, PUMA’s Customer Service team ditches delays, accelerates resolutions, and keeps customers moving—faster, smarter, and always on track with their FOREVER. FASTER. mission. 

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Doctor Care Anywhere Gains 44-Point Employee Satisfaction Lift

We've witnessed a transformation in our coordinators' engagement and quality of work. By prioritizing their development and satisfaction, we're not just hitting targets; we're elevating the entire patient experience.

A global molecular diagnostics company focused on the detection of early-stage cancers, Exact Sciences needed a cloud contact center solution — fast. See how Narisetu Solutions came to the rescue.

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TruConnect

Faster Agents with good data helps us be more efficient and make better choices. Narisetu Solutions Agent Assist helps reduce the call handle time while keeping the call information consistent and accurate.

TruConnect is an American mobile virtual network operator (MVNO) that sells mobile hotspots, smartphones, mobile data plans, and prepaid cell phone talk and text plans on the T-Mobile network. Committed to bridging the digital divide for underserved communities with affordable connectivity access, TruConnect partnered with Narisetu Solutions during the pandemic to implement practical AI across its three contact centers.
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customers ivy collection

The Ivy Collection Boosts Conversion Rates by 20%

Implementing Narisetu Solutions’s [AI agents] has allowed us to give our customers the answers they need more quickly and more efficiently so they can get on with their day and not waste any time. It’s also given us a foundation to then start looking at how we use AI to improve what we’re doing.

A luxury hospitality group with over a century of legacy, is founded on delivering exceptional service. With Narisetu Solutions AI, they provide guests instant support, reduce reservation no-shows, and equip agents with tools to deliver the Ivy’s signature high-touch experience. 

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US radiology

Lumexa Imaging Unlocks $4M in Untapped Revenue with Narisetu Solutions AI

We saw ROI within 30 days and full ROI in three months. Turns out we were missing calls that we didn’t know we were missing.

Discover how Lumexa Imaging transformed patient care and operational efficiency with Narisetu Solutions's AI-powered solutions, achieving faster service, cost savings, and increased revenue through intelligent automation and seamless integrations.

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customer page

VSP Delivers Self-Service to 12M with Narisetu Solutions IVA

We were really pleased with the Narisetu Solutions implementation team. There was no impact to customer service or our performance guarantees.

A leader in vision care, VSP had an on-premises contact center that couldn’t scale, keep IVA management costs down, or support a remote workforce. See how Narisetu Solutions came to the rescue.

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customer

Aprende Institute Delivers A+ CX to Students

We had plenty of anxiety about a transition to 100% work from home. But with Narisetu Solutions, we didn’t skip a beat.

The online education institute needed outbound capacity, reliable connectivity, and Salesforce integration. See how Narisetu Solutions delivered all of that and more.

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Crutchfield Boosts Customer Service with Narisetu Solutions WFA

The server-based CX Built-in Event gives us stronger accuracy of what’s going on in the system.

Consumer electronics innovator Crutchfield struggled with manual integrations, complex customizations, and other limitations of its on-premises contact center. See how Narisetu Solutions delivered solutions to those challenges and more.

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