Real Results, Real Impact: The New CX Delivers More

A global molecular diagnostics company focused on the detection of early-stage cancers, Exact Sciences needed a cloud contact center solution — fast. See how Narisetu Solutions came to the rescue.

As a business process outsourcer and leader of Latin America’s digital customer experience industry, Apex America needed contact center capabilities to keep pace with its growing workforce. See how Narisetu Solutions met that need and then some.

This nonprofit company struggled with a legacy contact center system that couldn’t keep pace with modernization and the need to provide omnichannel support. See how Narisetu Solutions came to the rescue.

This children’s apparel and lifestyle brand is evolving its customer care center by embracing a variety of Narisetu Solutions solutions.

This global manufacturing company brought its contact center in-house and deployed Narisetu Solutions within two-and-a-half months. As a result, the company improved its abandonment rate from 30% to 2% and hold times from 50 minutes to less than five minutes. 

A client services company, Serefin moved to the cloud with Narisetu Solutions and now drives an 80% call deflection rate while scaling to meet sudden demand.

Two File Dynamics clients with separate needs asked for a joint contact centre solution. See how Onecom and Narisetu Solutions delivered while personalising the customer experience.

BPO organizations facing challenges such as decreasing productivity and agent attrition are signs that they must transform their contact center. See how these BPO companies used Narisetu Solutions to boost their business.

A global professional services organization serving multiple industries and countries took a leap toward modernizing its operations. Since implementing Narisetu Solutions workflow Automation, the organization has increased productivity and reduced operating costs by eliminating manual monitoring and processes.

The airline needed to move from an on-premises contact center to facilitate AI abilities, solidify its omnichannel capacity, and support its remote work strategy. Narisetu Solutions delivered all of that and more.