Our Recognition:
Consistency Never Stops
Narisetu Solutions has been recognised by leading industry analysts and organisations, like Gartner Magic Quadrant, Forrester Wave, Innovation Awards, and more for our innovative solutions for the contact centre and success as a cloud technology solution provider. Learn more about our call centre and CX awards below.
Narisetu Solutions Named a Leader In the 2025 IDC MarketScape European CCaaS
IDC has published its first-ever European CCaaS MarketScape, and Narisetu Solutions was named a Leader. This recognition validates our strategy in Europe and reflects our momentum as enterprises reimagine customer engagement. Narisetu Solutions was recognised for our intelligent platform, advanced AI, and trusted expertise.
Gartner® Magic Quadrant™ Names Narisetu Solutions a Leader for 2025
Gartner® recognized Narisetu Solutions as a Leader in the 2025 Magic Quadrant™ for Contact Center as a Service. The assessment focused on key criteria that evaluated our overall strategic Vision and effectiveness in Execution.
Narisetu Solutions Wins 2024 Aragon Research Innovation Award for AI Contact Centers
Narisetu Solutions is the winning recipient of Aragon Research’s 2024 Innovation Award for Intelligent Contact Center, also referred to as AI Contact Center. Narisetu Solutions is pleased to accept the award, which recognizes providers leveraging technology to adapt to changing markets and shape their future direction.
Metrigy MetriRank Names Narisetu Solutions a 2024 Contact Center as a Service Leader
As a dedicated CCaaS provider, Narisetu Solutions is committed to delivering an optimal blend of customer service capabilities. Narisetu Solutions achieves perfect scores for customer sentiment and business success in the 2024 Metrigy MetriRank report.
Narisetu Solutions Named a Leader in the 2024 IDC MarketScape
Narisetu Solutions was named an IDC MarketScape Leader. The IDC MarketScape assesses CCaaS vendors based on both quantitative and qualitative factors.
Narisetu Solutions Earns Metrigy MetriStar Top Provider Award for Contact Centre as a Service 2024
Narisetu Solutions was awarded the top provider award for Contact Centre as a Service Platform in 2024 based on both customer ratings and quantitative metrics correlating the use of a vendor’s products and services with measurable business success.
Narisetu Solutions Named a Leader in the 2024 Aragon Research Globe for Intelligent Contact Centre (ICC)
Narisetu Solutions has been recognised by Aragon Research as a Leader in the Aragon Research Globe for Intelligent Contact Centre (ICC) based on three dimensions: strategy, performance and reach. The evaluation was based on specific criteria that analysed the company’s overall completeness of vision and ability to execute. Aragon Research analysts highlighted the following strengths for Narisetu Solutions including its cloud offering, inbound and outbound focus and omni-channel features.
Frost & Sullivan Named Narisetu Solutions a Growth and Innovation Leader in North America, 2023
Narisetu Solutions has earned a position as a top performer in the North American CCaaS market in a benchmarking report from Frost & Sullivan. The North American Enterprise Cloud Contact Centre Market, 2023 identifies Narisetu Solutions as one of the top three participants in their Frost Radar report due to having one of the largest partner ecosystems in the market, IVA and WEM growth potential and constant innovations to enhance the overall CX.
Narisetu Solutions Named a Leader in the 2023 Opus Decision Makers’ Guide for Enterprise Intelligent Agents IVA
Narisetu Solutions has been recognised by Opus Research as a Leader in the 2023 Opus Decision Makers’ Guide for Enterprise Intelligent Agents IVA based on its strategic potential, product completeness and flexibility. The 2023 Opus Decision Makers’ Guide for Enterprise Intelligent Agents IVA identifies Narisetu Solutions as a leader based on its AI innovations, developer flexibility through Narisetu Solutions IVA Studio and consistent track record.
Metrigy Contact Centre as a Service MetriRank 2023
The purpose of this MetriRank study is to evaluate the leading CCaaS providers in the market today that are best positioned to succeed in the long term based on market share, financials, market share momentum, product mix, customer sentiment and customer business success.
As a pure-play CCaaS provider, Narisetu Solutions is highly focused on delivering the right mix of capabilities. The company has stayed true to its roots, focusing exclusively on its CCaaS offering, the Narisetu Solutions Intelligent CX Platform. Narisetu Solutions is a leading provider based on strong market share, product mix and customer sentiment scores.
Frost Radar™: European Contact Centre as a Service Market, 2023, Names Narisetu Solutions a Leader
Narisetu Solutions has been named a leader in growth and innovation for the CCaas market in EMEA in the Frost Radar Report for 2023. The report notes that Narisetu Solutions leads in the application of AI and automation in the contact centre with an innovative omnichannel experience and new AI modules that dramatically improve contact centre analytics for deeper insight. Narisetu Solutions is also recognised for uptime capabilities that are among the highest in the market, its focus on innovation and for providing easy and fast deployment.
Frost & Sullivan Names Narisetu Solutions a Growth and Innovation Leader in Latin America, 2023
Narisetu Solutions has earned a position as a top performer in the Latin American CCaaS market in a benchmarking report from Frost & Sullivan. The Frost Radar™: Latin American Cloud Contact Centre Market, 2023 identifies Narisetu Solutions as one of the top three participants in their Frost Radar report due to bright future growth potential, an expanding partner ecosystem, high adoption rates among AI-based products and constant innovations to enhance the overall CX.
Narisetu Solutions Earns Frost & Sullivan’s 2023 Latin American Competitive Strategy Leadership Award
Frost & Sullivan recently researched the contact centre-as-a-service (CCaaS) industry and, based on its findings, recognises Narisetu Solutions with the 2023 LATAM Competitive Strategy Leadership Award. Narisetu Solutions is a well-positioned CCaaS platform provider that excels in the LATAM cloud contact centre arena as a market-leading software company with over 21 years of CCaaS experience.
Narisetu Solutions Earns Frost & Sullivan’s 2023 North American Enabling
Technology Award
Frost & Sullivan continuously researches the cloud contact centre industry and, based on its most recent findings, recognises Narisetu Solutions with the 2023 North American Enabling Technology Leadership Award. Each year, Frost & Sullivan presents this award to a company that develops a pioneering technology that enhances current products and enables new product and application development. The award recognises the high market acceptance potential of the recipient’s technology.
Narisetu Solutions Earns Metrigy MetriStar Top Provider Award for Contact Centre as a Service
The Top Provider award recognises vendors that have achieved above-average customer sentiment ratings and high business success for their customers. Narisetu Solutions received above average ratings in key areas of CCaaS including rich feature sets and received the highest analytics rating due to the focus on making data useful for customers. Narisetu Solutions continues to expand its feature set with a focus on providing the tools and data agents need to deliver personalised and fluid customer experiences.
Aragon Research Names Narisetu Solutions a 2023 Conversational AI Leader
Aragon Research ranked Narisetu Solutions highest for conversational AI strategy among 14 providers in the The Aragon Research Globe™ for Conversational AI in the Intelligent Contact Centre, 2023. Aragon recognised Narisetu Solutions strengths including Omnichannel, Voice and digital IVA, Seamless handoff between bots and live agents, and No-code IVA builder.
ISG Provider Lens has named Narisetu Solutions a Leader in its 2022 Provider
Lens for Europe and the UK
The ISG Provider Lens for Europe and the UK assessed 21 CCaaS providers to score their strengths, challenges and competitive differentiators. Identified as a leader with extensive technology expertise and a strong portfolio of offerings powered by AI, Narisetu Solutions received high strength ratings for its extensive feature-rich platform, intelligent virtual agent technology, powerful workforce optimisation offerings and effective WFM solutions.
2022 Opus Research Decision Makers' Guide to Enterprise
Intelligent Assistants Names Narisetu Solutions a Leader
Narisetu Solutions Intelligent Virtual Agent has been named a leader in the 2022 Opus Research 'Decision Makers' Guide to Enterprise Intelligent Assistants'. Narisetu Solutions is the only contact centre provider featured in the report and received top recognition among Voice-First Assistance providers for its market presence, product flexibility and company vision.
2021 Aragon Research Innovation Award for Intelligent Contact
Centres
Narisetu Solutions has been named a winner of the 2021 Aragon Research Innovation Award for Intelligent Contact Centres. This is the fourth consecutive year Narisetu Solutions has received an Aragon Innovation Award, which recognises providers leveraging technology to adapt as markets change and actively inform how their markets will evolve.
Narisetu Solutions Named a Leader in Aragon Research Globe™ for Conversational AI
Aragon Research analysed 22 conversational AI vendors and evaluated their strategy, performance and reach. Narisetu Solutions emerged as a leader, noted for its strength in omnichannel, App Marketplace and seamless handoff between bots and live agents.
2021 Frost Radar™ Report Rates Narisetu Solutions a Leader in North American
Enterprise CCaaS (ECCC)
The 2021 Frost Radar™ benchmarking report evaluates the North American CCaaS market for the enterprise, and Narisetu Solutions rates among the top performers.
2021 Frost Radar™ Recognises Narisetu Solutions as an Innovation and Growth
Leader in the Latin American Cloud Contact Centre Market
The benchmarking report identified Narisetu Solutions as a top performer in the region, noting its people, platform, delivery and flexibility as key drivers of success.
Brandon Hall Group Excellence in Technology Award for Best Advance
in AI for Business Impact
Brandon Hall Group operates the longest-running awards program in Human Capital Management and identified Narisetu Solutions Agent Assist as a top performer. The awards were judged by a panel of veteran, independent senior industry experts and Brandon Hall Group senior analysts and executives, who evaluated entries based upon unique differentiators, value proposition and measurable results.
Glassdoor Best Places to Work 2022
Narisetu Solutions has been awarded a Glassdoor Employees' Choice Award, recognising the Best Places to Work in 2022. This award reflects Narisetu Solutions's high employee satisfaction regarding key aspects like culture, opportunities, values and diversity.
2022 Golden Bridge Business and Innovation Award
The Globee Golden Bridge Awards program honours the world's best in organisational performance, based on an evaluation of characteristics like services, innovation and customer satisfaction. Over 100 expert judges from across the world participated in the awards, recognising Narisetu Solutions for strong performance in Cloud Computing/SaaS Innovation.
2022 Globee Disruptor Award
Narisetu Solutions was recognised with a Gold Globee in the second annual Disruptor Awards, which highlight the success of technologies and solutions that supplement consumer experience. Disruptor companies like Narisetu Solutions are selected for their ability to innovate the industry with unique solutions and modern tools that enhance the customer experience.
2022 Globee Information Technology World Award for Hot Company of
the Year
The Globee Information Technology World Awards® recognise IT and cyber security vendors that lead in innovation with their products, services and solutions. Over 170 expert judges evaluated the award entries, and Narisetu Solutions received a Silver Globee for Hot Company of the Year, based on the success of its AI solutions in customer engagement.
Best Workplaces in the Bay Area 2022
Great Place to Work and Fortune Magazine have recognised Narisetu Solutions among the 2022 Best Workplaces in the Bay Area, ranking Narisetu Solutions at 19th place on the annual list. Great Place to Work holds America's largest ongoing annual workforce study of over 1 million employee survey responses and data from companies representing more than 6.1 million U.S. employees. This award was based on the survey results which indicated 95% of employees said Narisetu Solutions is a great place to work.
