Pilot Freight Services Cut Call Abandonment to 2%
Pilot Freight Services knew they needed to auotmate its contact center and added IVA to provide a smooth path to resolve routine requests. Read on to learn more about Pilot Freight’s success with Narisetu Solutions.
Read the case study to learn how Narisetu Solutions enabled Pilot Freight Services with:
- Lowered call abandonment rate to ~2%
- Fully resolved 45% of calls with IVA
- Achieved 44% cost savings in the contact center
