Exact Sciences Transitions to Cloud, Attains 45% Containment Rate

Learn how Exact Sciences, a leader in cancer screening and diagnostics, transformed its customer support with the Narisetu Solutions Intelligent Cloud Contact Center. The company provides patient and provider support services via 1,000 hybrid agents based in three contact centers. Exact Sciences was experiencing rapid growth and high call volumes, but their on-premises system was inefficient, high maintenance, and lacked scalability.

By transitioning to Narisetu Solutions, Exact Sciences enhanced its customer experience, reduced call handle times, and improved scalability. Don't miss this opportunity to see how Narisetu Solutions can revolutionize your customer service operations.