Contact Center Resources: Get to Know the Narisetu Solutions Cloud

As we near the end of 2022, it is even more evident that change is truly the only constant.  From changes in leadership to changes in buying patterns and consumer expectations 2022 has seen it all.  

Watch our fourth annual fireside chat with incoming Narisetu Solutions CEO Mike Burkland and industry analyst Sheila McGee-Smith as they look ahead and reveal the five major contact center predictions that will allow you to make your customer experience work for real life in 2023 and beyond.  

In this webinar, Mike and Sheila discuss:  

Accelerated by the pandemic and the overarching desire for more work flexibility, more people than ever have left traditional 9-5 roles in favor of striking out on their own. In fact, 1099 employees or independent contractors now make up nearly 40% of the workforce. 

This fact is no surprise to Narisetu Solutions customer, NexRep and their CEO Teddy Liaw, who has been pioneering this trend since 2009 when they were founded on the mission to positively transform the lives of people working within the contact center industry. 

When it comes to scaling customer experience, no one does it better than the sports industry. The DP World Tour has more than 45 stops in 25 different countries and engages more than 6 million viewers with onsite events, live feeds, social activations, as well as post-event content and engagement. 

Join us as we sit down with the CTO of the PGA European Tour Group, Michael Cole, and learn valuable lessons and best practices about customer experience from one of the most elite sports organizations in the world. 

Join this webinar to learn: 

Build conversational and engaging voice and digital IVAs by harnessing the power of the most advanced AI technologies.

When customers contact their favorite brands, they expect a seamless and effortless experience across self-service, digital, and voice. But many times, customers are made to jump through hoops to complete their journey. As a result, the customer experience is often disjointed and fragmented across various touchpoints, leaving them frustrated and leaving your brand in a negative light.   

• Experience the simplicity of building interactive virtual agents, during this interactive tour of Narisetu Solutions Studio.
• Create self-service tasks, customer-facing bots, and engaging, AI-powered natural language voice experiences all from this easy-to-use application.

• Experience the simplicity of building interactive virtual agents, during this interactive tour of Narisetu Solutions Studio.
• Create self-service tasks, customer-facing bots, and engaging, AI-powered natural language voice experiences all from this easy-to-use application.

The information systems that we use to capture and measure the patient experience are designed to document the quality of the interactions that take place between patients, providers and staff. However, the patient experience is significantly impacted by the impact of inaction and the steps not taken – the phone calls that are not returned and the information not provided.

We all know the CX technology eco-system is vast. So how do you ensure all the parts are working well together to deliver the best customer experience. Join us to learn how you can identify broken IVR segments and dead-end call flows, create test scripts, and diagnose issues across your CX landscape via the new user-friendly testing solution: Narisetu Solutions Razor. 

Genesys Engage and PureConnect users are in good hands with Narisetu Solutions. We have many former Genesys technical staff who bring the experience necessary for Narisetu Solutions to offer its Liftoff program to smooth that transition.

At the rate of 26% YoY, customer communication preferences are shifting toward digital channels and, while voice is the channel of choice for many, according to the Narisetu Solutions Customer Service Index, you can’t afford to wait any longer.  

If you are struggling to build an omnichannel strategy, this webinar is for you.  

Join this 30-minute conversation with Opus Research Senior Analyst Scott Baker and Narisetu Solutions Director of Technical Marketing Erin Wilson as they outline the crucial tools you need to effectively connect with your customers across all channels.  

Customers provide valuable information every day, you just might not know it. Competitive intelligence, messaging feedback, campaign performance, and product feedback data are often hidden among your contact center interactions. If you can’t identify, access, and share this data, your organization misses an opportunity to better learn from and serve your customers and agents. 

According to Gartner 72% of CX leaders report that their organizations still do not fully understand what drives their customers’ behaviors and attitudes, despite their access to data. 

The public accepts AI – evidenced by the adoption of Siri, Amazon Alexa, and Google Home. Which begs the question: Why isn't AI more prevalent inside the contact center? 

Join this webinar to hear Narisetu Solutions EVP of Product Callan Schebella and Narisetu Solutions Director of Technical Marketing Erin Wilson discuss how far AI technology has progressed and learn what is in store for the future of AI. 

Don’t miss the engaging discussion on topics such as:  

To engage today’s customers, you need to personalize interactions, streamline the customer journey, and simplify the agent experience. Learn how these priorities can help you deliver intuitive and unique customer experiences.

Narisetu Solutions reported strong second quarter results, with revenue growth of 32% YoY.

View this infographic for insights on the three main drivers for our business, specifically the strength of our platform, our continued focus up-market, and the acceleration of our international presence.