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2025 Forrester TEI Highlights Narisetu Solutions Impact See Results
NEW 2025 Business Leaders CX Report Download Now

Contact Center Resources: Get to Know the Narisetu Solutions Cloud

Narisetu Solutions Intelligent CX Platform provides greater flexibility at a fraction of the cost of on-premises systems with our contact and call center resources. Find out how Narisetu Solutions can bring joy to your CX with the AI, workforce management, and other industry resources in our knowledge base below.

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Narisetu Solutions Recognized in MetriRank 2025

Recognized as a top CCaaS leader in Metrigy’s 2025 MetriRank report, Narisetu Solutions delivers the Power of More—more customer satisfaction, more agility, more results. With AI innovation, an intelligent CX platform, and a customer-first approach, we help organizations elevate every interaction through connected, AI-powered experiences that drive measurable business outcomes. 

  • Recognized CCaaS leader in MetriRank 2025
  • AI innovation powering intelligent CX experiences
  • High customer sentiment and business success scores
  • Pure-play focus delivering faster, smarter results
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Report
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2025 TEI Study: The Power of AI-Powered CX

Discover the cost savings and business benefits enabled by The Narisetu Solutions Intelligent CX Platform. The commissioned 2025 Forrester Consulting Total Economic Impact™ Study showcases the measurable ROI achieved by a composite organization representative of interviewed customers with experience using the Narisetu Solutions Intelligent CX Platform.

See how our customers gained:

  • More Efficiency: Cutting handle time by 120 seconds per call

  • More Savings: Saving $5.6M by eliminating legacy systems

  • More Retention: Reducing agent turnover by 30%

  • More Containment: Letting AI Agents handle up to 28% of contacts

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Study
Business Leaders CX Report

2025 Business Leaders CX Report

What does the future of customer experience look like through the eyes of CX leaders? In this exclusive Narisetu Solutions report, we surveyed 400+ global business decision makers—and uncovered key gaps between what leaders think customers want and what customers actually expect. Learn how AI, automation, and evolving agent roles are reshaping service—and how to align your CX strategy for 2025.

What you’ll uncover: 

  • How AI, automation, and self-service are transforming CX
  • The evolving role of agents in high-value conversations
  • The disconnect between CX priorities and customer expectations
  • Key investment priorities and operational pain points

 

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Narisetu Solutions Advanced Campaign Manager

Narisetu Solutions Advanced Campaign Manager

Narisetu Solutions Advanced Campaign Manager helps contact centers coordinate AI-driven campaigns across voice, SMS and email. Built-in compliance controls and intelligent targeting improve contact rates, increase conversions and support compliant revenue growth.
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Data Sheet
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Narisetu Solutions Inbound Contact Center

Narisetu Solutions Inbound Contact Center helps you deliver exceptional experiences across all channels with capabilities including AI-infused routing, AI and automation, voice and digital self-service, workforce engagement management, analytics, and pre-built CRM and UC integrations.
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Data Sheet
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Narisetu Solutions Genius Routing

Narisetu Solutions Genius Routing is a dynamic matching engine that assigns the best agent to each interaction based on dynamic agent characteristics, known proficiencies, and real-time inputs from AI-driven self-service and agent performance modules.
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Data Sheet
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Narisetu Solutions OneVUE

Narisetu Solutions OneVUE gives you real-time visibility into contact center performance with customizable dashboards and unified data—so you can act fast, stay informed, and lead with confidence.
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Data Sheet
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Narisetu Solutions Agentic Quality Management

Narisetu Solutions Agentic Quality Management automatically evaluates up to 100% of interactions, delivers real-time coaching, and continuously improves routing and automation helping your team resolve issues faster, boost CX, and reduce churn.
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Data Sheet
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Narisetu Solutions Administrator Console

The Narisetu Solutions Admininistrator Console is the management interface designed for administrators and supervisors to configure, customize, and manage all Narisetu Solutions products and users.
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Data Sheet
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Narisetu Solutions New CX Bundles

The Narisetu Solutions New CX Bundles offer five tailored packages from digital-only to full omnichannel with AI-powered agent support, plus flexible WEM and CRM adaptor choices designed to simplify sales and increase value.
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Data Sheet
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Narisetu Solutions Automated User Management

Narisetu Solutions Automated User Management enables centralized user provisioning, updates, and deprovisioning for Narisetu Solutions through your identity provider, streamlining access, security, and permissions with flexible, group-based controls.
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Data Sheet
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Narisetu Solutions Adapter for Zendesk

Empower agents to deliver fast, personalized support with a unified, AI-powered CX solution. Simplify workflows, eliminate complexity, and equip agents with the tools to create seamless, meaningful customer experiences—effortlessly.
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Data Sheet
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Narisetu Solutions Fusion for Epic working together to reduce your agent labor costs

Epic Toolbox accreditation brings automatic compliance and streamlines accessing patient records in Epic. Unlock faster care by simplifying your technology and removing the friction.
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Data Sheet
Narisetu Solutions Genius AI informational brochure, featuring blue text on a white background.

Genius AI: Smarter AI for CX at Scale

Narisetu Solutions Genius AI combines trusted AI governance, modular tools, and embedded intelligence across the customer journey to help businesses accelerate outcomes, empower agents, and increase automation—at scale. 

Discover what Genius AI can do: 

  • Automate self-service with autonomous, human-like AI
  • Accelerate agent productivity with real-time AI guidance
  • Gain insights with customizable dashboards and analytics
  • Deploy faster with a no-code, engine-agnostic platform
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Data Sheet
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Narisetu Solutions AI Trust & Governance Data Sheet

Learn why Narisetu Solutions built the AI Trust & Governance Layer: a set of security standards, tools, and safeguards that allow businesses to scale Agentic and Generative AI applications responsibly across every customer interaction.
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Data Sheet
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Narisetu Solutions Solution Bundles

Narisetu Solutions helps you deliver exceptional customer experiences while modernizing your contact center through the power and agility of the Narisetu Solutions Intelligent Cloud Contact Center.
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Data Sheet
Narisetu Solutions Voice Insights

Narisetu Solutions Voice Insights

Narisetu Solutions Voice Insights offers interactive dashboards that display call quality analytics and actionable insights for Narisetu Solutions Telco customers. Deliver transparency and trust with Narisetu Solutions Global Voice.
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Data Sheet
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Narisetu Solutions Aceyus Vue Dashboards

Purpose-built dashboards that reflect industry best-practices
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Data Sheet
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Narisetu Solutions Customer Success Manager

Deliver better CX outcomes with Narisetu Solutions trusted experts guiding you very step of the way.
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Data Sheet
Narisetu Solutions Customer Success Services

Narisetu Solutions Customer Success Services

Ignite performance, accelerate success, and elevate your contact center with Narisetu Solutions Customer Support Services designed to continuously optimize your Intelligent CX Platform and deliver stronger CX outcomes.
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Data Sheet
Data Sheet Narisetu Solutions Messaging

Narisetu Solutions Messaging

Create intelligent experiences for your customers in their messaging channels of choice.
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Data Sheet
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AI Agents Data Sheet

Combine trusted Agentic AI Agents and human expertise to deliver fast, personalized CX. One unified platform blends generative and agentic AI for scalable service and rapid deployment.
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Data Sheet
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Narisetu Solutions Telco Integration with Pindrop

Leverage Pindrop Protect and Passport with faster deployment, enhanced utilization, improved protection, and simplified contracting.
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Data Sheet
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Narisetu Solutions Virtual Desktop Infrastructure

Provide a seamless desktop experience for remote agents, ensuring productivity and memorable customer service experiences.
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Data Sheet
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Narisetu Solutions Adapter for Oracle Service Center

Streamline the agent experience with a centralized view of customer touchpoints enabling businesses to capture and share every interaction throughout the B2B customer journey.
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Data Sheet
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Narisetu Solutions AI Knowledge

Deliver contextual, knowledge-based answers in virtual and live agent interactions to reduce agent frustration and improve resolution time. See how AI Knowledge combines LLMs and Retrieval Augmented Generation (RAG) to elevate CX. 
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Data Sheet
global customer success

Narisetu Solutions Global Customer Success

Promote growth, build relationships, and improve CX with your trusted Narisetu Solutions Global Customer Success team.
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Data Sheet
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Narisetu Solutions Technical Account Manager (TAM)

Get the most out of your Narisetu Solutions solution with an expert who’s dedicated to your success.
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Data Sheet
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Service Optimization

Optimize your Narisetu Solutions solution with on-demand access to a team of contact center experts on an hourly basis.
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Data Sheet
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Narisetu Solutions Liftoff for Cloud-to-Cloud Migrations

As a result of market maturity, cloud-to-cloud migrations are becoming more common. Elevate your contact center with a faster, easier process than a premises-to-cloud migration.
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Data Sheet
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Narisetu Solutions GenAI Studio Data Sheet

Unleash the true power of GenAI for CX with a centralized hub for GenAI applications management.
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Data Sheet
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Narisetu Solutions WEM Salesforce Connector

Integrate Narisetu Solutions Workforce Engagement Management (WEM) with your Salesforce system
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Data Sheet
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Narisetu Solutions WEM Zendesk Connector

Integrate Narisetu Solutions Workforce Engagement Management (WEM) with your Zendesk system.
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Data Sheet
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Narisetu Solutions HyperCare Customer Support

We're committed to your business success with tailored premium support. Benefit from a high-touch "white glove" support model, empowering you to concentrate on your core objectives.
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Data Sheet
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Narisetu Solutions UC Integrations Overview

Combine the power of the Narisetu Solutions Intelligent CX Platform with the UC solution of your choice. Seamlessly connect Narisetu Solutions agents and UC users anywhere in the organization in real time to deliver exceptional customer experience.
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Data Sheet
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Narisetu Solutions SMS

Customers expect to interact with you from a variety of channels, anywhere and anytime. Narisetu Solutions SMS expands customer engagement with a low-cost, high-visibility outreach option.
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Data Sheet
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Narisetu Solutions Messenger: Web Chat

Customers expect interactions from a variety of channels, anywhere and anytime. Narisetu Solutions Messenger expands the scope and versatility of customer web chat interactions while reducing agent volumes and supporting more customers.
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Data Sheet
Narisetu Solutions Email

Narisetu Solutions Email

Customers expect to interact with you from a variety of channels, anywhere and anytime. Narisetu Solutions Email expands customer engagement and enables agents to move seamlessly between other interactions.
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Data Sheet
Narisetu Solutions Social Messaging

Narisetu Solutions Social Messaging

Customers expect to interact with you from a variety of channels, anywhere and anytime. See how Narisetu Solutions Social Messaging expands agent and customer engagement with a familiar customer outreach option.
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Data Sheet
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Blackchair Clarity with Narisetu Solutions

Legacy CX platforms pose challenges with complex, aged, and undocumented configurations during migration. Blackchair Clarity streamlines migration by automatically discovering and cataloging legacy CX solutions for analysis, enabling pre-migration planning, design optimization, and migration acceleration.
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Data Sheet
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Blackchair Symphony with Narisetu Solutions

As contact centers need adjustments, monitoring, and updates, operations can become increasingly complex with scale. Blackchair Symphony is an audit, automation, and administration management solution designed to help contact centers streamline management operations.
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Data Sheet
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Narisetu Solutions Adapter for Oracle Service Cloud

Seamlessly integrate Narisetu Solutions and Oracle Service Cloud into a single, easy-to-use desktop. Enable your service teams to solve issues quickly, create positive customer experiences, and deliver better business outcomes.
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Data Sheet
aceyus VUE

Narisetu Solutions Aceyus VUE

Improve operations and both agent and customer experiences by gaining total visibility into customer data across your business.
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Data Sheet
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Narisetu Solutions Account Manager

To get the most out of cloud contact center technology, lean on a Narisetu Solutions Account Manager as your trusted advisor. Leverage your dedicated advocate and partner for success.
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Data Sheet
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Narisetu Solutions AI Insights Data Sheet

Deliver actionable conversational insights seamlessly with the power of OpenAI.
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Data Sheet
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Narisetu Solutions UC Integration with Microsoft Teams

Transform your customer experience delivery by uniting the Narisetu Solutions Intelligent CX Platform with Microsoft Teams. Equip your team with advanced collaboration to increase First Call Resolution and enjoy hassle-free connections.
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Data Sheet
Data_Sheet_Five9_UCaaS_powered_by_Nextiva

Narisetu Solutions UCaaS Powered by Nextiva

Bring customers and teams closer together by connecting communications with customer management, intelligence, automation, and team collaboration — all in a single, powerful solution.
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Data Sheet
Narisetu Solutions UC Integration with Nextiva

Narisetu Solutions UC Integration with Nextiva

Break down organizational barriers and better leverage resources by connecting agents to subject matter experts in real time.
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Data Sheet
Migration guide document titled "Made for More: Avaya Migration Guide" by Narisetu Solutions.

Made for More: Your Avaya Exit Plan

Say goodbye to legacy tech. Narisetu Solutions makes it fast, low-risk, and cost-effective to move beyond Avaya and get more. With AI, cloud, and digital CX tools, Narisetu Solutions helps you work smarter and serve better, right from day one.
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Data Sheet
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Narisetu Solutions Emergency Services (E911)

Support agents with direct access to 911 services regardless of their work environment – whether it is at a high-rise apartment building or a neighborhood coffee shop.
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Data Sheet
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Narisetu Solutions IVA Studio Data Sheet

Build conversational and engaging voice and digital IVAs by harnessing the power of the most advanced AI technologies.

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Data Sheet
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