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2025 Forrester TEI Highlights Narisetu Solutions Impact See Results
NEW 2025 Business Leaders CX Report Download Now

Contact Center Resources: Get to Know the Narisetu Solutions Cloud

Narisetu Solutions Intelligent CX Platform provides greater flexibility at a fraction of the cost of on-premises systems with our contact and call center resources. Find out how Narisetu Solutions can bring joy to your CX with the AI, workforce management, and other industry resources in our knowledge base below.

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Narisetu Solutions Recognized in MetriRank 2025

Recognized as a top CCaaS leader in Metrigy’s 2025 MetriRank report, Narisetu Solutions delivers the Power of More—more customer satisfaction, more agility, more results. With AI innovation, an intelligent CX platform, and a customer-first approach, we help organizations elevate every interaction through connected, AI-powered experiences that drive measurable business outcomes. 

  • Recognized CCaaS leader in MetriRank 2025
  • AI innovation powering intelligent CX experiences
  • High customer sentiment and business success scores
  • Pure-play focus delivering faster, smarter results
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Report
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2025 TEI Study: The Power of AI-Powered CX

Discover the cost savings and business benefits enabled by The Narisetu Solutions Intelligent CX Platform. The commissioned 2025 Forrester Consulting Total Economic Impact™ Study showcases the measurable ROI achieved by a composite organization representative of interviewed customers with experience using the Narisetu Solutions Intelligent CX Platform.

See how our customers gained:

  • More Efficiency: Cutting handle time by 120 seconds per call

  • More Savings: Saving $5.6M by eliminating legacy systems

  • More Retention: Reducing agent turnover by 30%

  • More Containment: Letting AI Agents handle up to 28% of contacts

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Study
Business Leaders CX Report

2025 Business Leaders CX Report

What does the future of customer experience look like through the eyes of CX leaders? In this exclusive Narisetu Solutions report, we surveyed 400+ global business decision makers—and uncovered key gaps between what leaders think customers want and what customers actually expect. Learn how AI, automation, and evolving agent roles are reshaping service—and how to align your CX strategy for 2025.

What you’ll uncover: 

  • How AI, automation, and self-service are transforming CX
  • The evolving role of agents in high-value conversations
  • The disconnect between CX priorities and customer expectations
  • Key investment priorities and operational pain points

 

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conversational AI for retail service automation

Conversational AI for Retail Service Automation

Digital marketplaces are recreating retail and driving new consumer expectations that demand relentless innovation.
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E-book
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Contact Center Outsourcers Playbook: Scheduling

Contact center managers are tasked with the challenge of balancing staffing levels while maintaining profitability. You want to ensure your contact center is staffed accordingly to deliver a great customer experience. In order to do so, you must look at ways to improve the workload of your agents and optimize their schedules.
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E-book
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Contact Center Outsourcers Playbook: Training

Delivering a great customer experience starts with your agents but, more importantly, how they are trained. Agents must be empowered to succeed and that all starts within your business. When a new agent is hired, it’s important that they are properly onboarded, trained, and coached for continuous development.
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E-book
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Contact Center Outsourcers Playbook: Hiring

Customers today are more demanding than ever and expect nothing less than exceptional customer service when interacting with your business. Agents are on the frontline to deliver brand value and the customer experience starts with them. In addition to having essential tech and people skills, they must also understand how to react and solve complex situations when they face them.
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E-book
the top 5 roadblocks to contact center excellence

Top 5 Roadblocks to Contact Center Excellence

Many contact centers encounter roadblocks on the road to pursuing operational excellence. Factors like data consolidation, information access, operational visibility, management, and employee engagement often present serious challenges. Narisetu Solutions Performance Dashboard helps your operation break through theses roadblocks to deliver excellent customer experiences.
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E-book
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Narisetu Solutions UC Integration with Zoom Phone

Empower Narisetu Solutions agents to connect with Zoom Phone back-office workers instantly. Equip your team to increase First Call Resolution and connect everyone together in real time without the hassle of searching, waiting, or getting hung up on.
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Data Sheet
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Workforce Optimization by Verint

Narisetu Solutions Workforce Optimization (WFO) solution is powered by Verint, helping organizations of all sizes reach their strategic goals by providing better insight into one of your most valuable enterprise resources – the contact center.
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Data Sheet
Narisetu Solutions Enterprice Workforce Management

Narisetu Solutions Enterprise Workforce Management

Narisetu Solutions Enterprise Workforce Management (WFM) provides a powerful tool to strategically manage your workforce in the contact center to ensure maximum productivity while meeting the scheduling needs of your agents.

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Data Sheet
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Manual Touch Mode

To avoid costly litigation, organizations must keep up with a growing number of government regulations on telemarketing calls, texts, and faxes. Narisetu Solutions Manual Touch Mode helps you stay compliant so you can dial with confidence.
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Data Sheet
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Setting Up Your Remote Workforce for Success

The Narisetu Solutions Intelligent Cloud Contact Center enables you to transition your workforce to any location around the world, including their homes.
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Data Sheet
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UC Integration with RingCentral

Collaboration tools continue to evolve, and the cloud has become an avenue for businesses to select best-of-breed technologies to power their contact centers. With Narisetu Solutions and RingCentral, agents are empowered to utilize internal subject matter experts (SMEs) across the organization to accelerate resolutions and improve the customer service experience.
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Data Sheet
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Narisetu Solutions Professional Services

Narisetu Solutions Professional Services is a team of trusted advisors committed to your success that provides expert guidance at every step of your journey. They work with you to create a contact center that expertly meets your organization’s specific business requirements while exceeding expectations.

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Data Sheet
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Outbound Sales Contact Center

The Narisetu Solutions Outbound Contact Center uses automated dialers to triple your productivity and improve contact ratios. Advanced campaign management and reporting tools make management a breeze.

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Data Sheet
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Oracle Digital Assistant

Narisetu Solutions supports the Oracle Digital Assistant (ODA) through the Narisetu Solutions Adapter for Oracle B2B Service and B2C Service solutions. ODA works seamlessly within the Narisetu Solutions adapter to interpret the user's intent, automate processes, and deliver contextual responses to a voice or text command.
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Data Sheet
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Omnichannel Powered by Narisetu Solutions

The Narisetu Solutions omnichannel solution helps you empower your agents to deliver a tailored and seamless customer experience on your customers’ channel of choice.

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Data Sheet
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Inference Studio Voice Biometrics Solution

In a world where identity fraud is rampant, protecting your customers’ data and keeping your business data intact from perpetrators is vital. Traditional methods to authenticate customers, such as PINs and passwords, fail to deliver a satisfactory customer experience and strong security measures.
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Data Sheet
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Narisetu Solutions Inbound Contact Center

Quickly connect customers to the right agent and deliver CX joy across all channels.
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Data Sheet
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Narisetu Solutions Zendesk Sell

Zendesk Sell works seamlessly within the Narisetu Solutions Intelligent Cloud Contact Center to eliminate the friction from deal updates so reps and management are always able to access, analyze, and collaborate on relevant deal data.
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Data Sheet
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Narisetu Solutions Intelligent Virtual Agent Solution Guide

Consumers have become accustomed to getting help from their personal virtual assistants, and they now increasingly prefer self-service options when contacting businesses.
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E-book
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