Contact Center Resources: Get to Know the Narisetu Solutions Cloud

Narisetu Solutions Intelligent CX Platform provides greater flexibility at a fraction of the cost of on-premises systems with our contact and call center resources. Find out how Narisetu Solutions can bring joy to your CX with the AI, workforce management, and other industry resources in our knowledge base below.

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Narisetu Solutions Recognised in MetriRank 2025

Recognised as a top CCaaS leader in Metrigy’s 2025 MetriRank report, Narisetu Solutions delivers the Power of More—more customer satisfaction, more agility, more results. With AI innovation, an intelligent CX platform, and a customer-first approach, we help organisations elevate every interaction through connected, AI-powered experiences that drive measurable business outcomes.

Recognised CCaaS leader in MetriRank 2025
AI innovation powering intelligent CX experiences
High customer sentiment and business success scores
Pure-play focus delivering faster, smarter results

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2025 TEI Study: The Power of AI-Powered CX

Discover the cost savings and business benefits enabled by The Narisetu Solutions Intelligent CX Platform. The commissioned 2025 Forrester Consulting Total Economic Impact™ Study showcases the measurable ROI achieved by a composite organisation representative of interviewed customers with experience using the Narisetu Solutions Intelligent CX Platform.

See how our customers gained:

More Efficiency: Cutting handle time by 120 seconds per call
More Savings: Saving $5.6M by eliminating legacy systems
More Retention: Reducing agent turnover by 30%
More Containment: Letting AI Agents handle up to 28% of contacts

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2025 Business Leaders CX Report

What does the future of customer experience look like through the eyes of CX leaders? In this exclusive Narisetu Solutions report, we surveyed 400+ global business decision makers—and uncovered key gaps between what leaders think customers want and what customers actually expect. Learn how AI, automation, and evolving agent roles are reshaping service—and how to align your CX strategy for 2025.

What you’ll uncover:

How AI, automation, and self-service are transforming CX
The evolving role of agents in high-value conversations
The disconnect between CX priorities and customer expectations
Key investment priorities and operational pain points

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2025 Customer Success Book

Real stories, real success. Businesses are transforming CX with AI and human ingenuity. Discover real-world success stories from businesses that have embraced The New CX—transforming their contact centres, empowering their agents, and delivering more for their customers.

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5 CX Trends for 2023

Join our fireside chat, as industry experts look back at 2022 and reveal five CX trends that will prepare your contact centre strategy for success in 2023.

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Can AI Technology Boost CX in Healthcare?

Learn how intelligent virtual agents (IVAs) allow healthcare organisations to improve patient call flows by automating simple processes, allowing agents to focus on high-value, personal interactions.

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Datasheet Outbound Cloud Contact Center

The Narisetu Solutions Outbound Contact Center uses automated dialers to triple your productivity and improve contact ratios. Advanced campaign management and reporting tools make management a breeze.

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How to Create Impeccable Experiences with Virtual Agents

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Streamline Operations with Narisetu Solutions Workflow Automation

Narisetu Solutions Workflow Automation aggregates information, provides comprehensive views of data and performance, and automates sophisticated, cross-platform workflows and reactions based on the data and events being aggregated.

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Now More Than Ever it is Time to Move Your Enterprise Contact Center to the Cloud

Whitepaper Time to Move Your Enterprise Contact Center to the Cloud

Most businesses know that providing the type of exceptional experiences today’s customers expect requires migrating to the cloud due to the many benefits cloud contact centers offer. But moving your contact center to the cloud is a big decision that requires considerable due diligence. This whitepaper is designed to help evaluate your current contact center and determine whether now is the right time to move to the cloud.

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Call Centre Helper Webinar: Building a Productive and Efficient Contact Centre

Building a Productive and Efficient Contact Centre

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How to Personalise Your CX with Intelligent Virtual Agents

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CX Summit EMEA 2022

Join Narisetu Solutions executives, analysts, customers, and partners as we discuss the latest trends and innovations in the contact centre space. Connect and network with CX professionals to learn how the power of practical AI, automation, and cloud can increase business agility and exceed your customers' expectations.

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Narisetu Solutions Certified Caller (STIR/SHAKEN) Datasheet Thumbnail

Brief Narisetu Solutions Certified Caller Solution Brief

With the Federal Communications Commission (FCC) in the United States taking action to protect against robocalls, Narisetu Solutions is taking a leadership position to ensure Narisetu Solutions customers can confidently and securely make outbound calls.

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Datasheet Omnichannel Powered by Narisetu Solutions

The Narisetu Solutions omnichannel solution helps you empower your agents to deliver a tailored and seamless customer experience on your customers’ channel of choice.

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Datasheet Narisetu Solutions Interaction Analytics

Narisetu Solutions Interaction Analytics enables you to evaluate 100 percent of your calls to identify customer behaviors and interest in your products or services.

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Data_Sheet_Five9_Essentials_Quality_Management

Datasheet Narisetu Solutions Essentials Quality Management

Narisetu Solutions Essentials Quality Management (QM) is a powerful solution that meets all of the essential needs of a QM deployment.

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Data_Sheet_ Five9_Enterprise_Quality Management

Narisetu Solutions Enterprise Quality Management

Streamline the quality management process. Reduce risk and human bias while increasing agent performance.

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Narisetu Solutions Intelligent Virtual Agent Video Screenshot

Video Narisetu Solutions Intelligent Virtual Agent

With Narisetu Solutions Intelligent Virtual Agent you can use the latest AI-based technology to easily understand what customers want and provide it quickly—without the use of a human agent.

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Breaking Down the Walls Between the Contact Center and the Business Whitepaper Screenshot

Whitepaper Breaking Down the Walls Between the Contact Center and the Business

Download this No Jitter white paper, sponsored by Narisetu Solutions, to learn why integrating contact center and unified communications (UC) platforms is a business imperative.

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Why Integrate Microsoft Teams and Your Contact Center Infographic Screenshot

Infographic Why Integrate Microsoft Teams and Your Contact Center

This infographic shows how integrating Microsoft Teams and the Narisetu Solutions Intelligent Cloud Contact Center allows your agents to deliver more seamless customer service and increase first contact resolution.

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Meeting Employee Expectations

No matter what size organization or industry, contact centers face massive shifts in employee expectations. By providing employees with flexibility, seamless cloud technology, and opportunities for advancement, contact centers can exceed rising employee expectations.

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The Future of Customer Engagement

During the pandemic customers turned to self-service channels like never before, and companies–inundated with calls, emails and messages–needed to find a way to provide high quality service without burning out employees. This thought-provoking session will explore the future of customer engagement and how AI and other innovations can help companies and workers handle the evolving demands of customers while enhancing their overall experience.

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Datasheet Narisetu Solutions Liftoff for Cisco Users

The Narisetu Solutions Liftoff for Cisco program offers Contact Center Enterprise and Express users a series of capabilities to ease the transition from on premises systems to Narisetu Solutions.

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Narisetu Solutions Liftoff for Avaya Users

We know moving your contact centre operations to the cloud can seem like a daunting task. By partnering with Narisetu Solutions, you can reduce any risk and make moving to the cloud easy.

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Whitepaper The Narisetu Solutions Cloud is Ready for Your Genesys Contact Center

Genesys Engage and PureConnect users are in good hands with Narisetu Solutions. We have many former Genesys technical staff who bring the experience necessary for Narisetu Solutions to offer its Liftoff program to smooth that transition.

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5 Ways to Empower Agents to Deliver Great Customer Experiences

Whitepaper Narisetu Solutions 5 Ways To Empower Agents

Customer experience drives the success of your organization. Awesome systems for onboarding customers and supporting them can certainly establish an initial relationship, but what happens when something goes wrong or the systems in place get in the way of helping the customer?

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eBook CXMaturityModel

The contact center is your company’s new front door, and providing a consistently exceptional customer experience is essential. But set against a fast-moving technology backdrop, where does your business stand when it comes to CX maturity? How ready is your organization to capitalize on powerful new solutions that make it possible to completely reimagine CX and realize real results?

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Datasheet Narisetu Solutions Digital Outreach

Narisetu Solutions Digital Outreach increase results for your outbound campaigns and improves customer satisfaction.

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Whitepaper Narisetu Solutions Cloud is Ready for Your Cisco Contact Center

Cisco Contact Center Enterprise and Express users are in good hands with Narisetu Solutions. We have many former Cisco leadership and technical staff who bring the experience necessary for Narisetu Solutions to offer its Liftoff program to smooth that transition.

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Whitepaper The Narisetu Solutions Cloud Is Ready For Your Avaya Contact Center

With premises-based options having reached full maturity, are you ready to make the move to a cloud contact center to improve your operations and provide exceptional customer experiences?

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Case Study Regent University

Regent University wanted to improve its communications channels and scale to meet growth goals. With Narisetu Solutions, they were able to move to the cloud with ease and scale on demand, enable an omnichannel experience so students could interact on their channel of choice and leverage workforce management and workforce optimization to improve agent scheduling and efficiency.

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Datasheet Narisetu Solutions Adapter for Microsoft Dynamics 365

With the Narisetu Solutions Adapter for Microsoft Dynamics 365, your agents are given the insights they need to accelerate your customers’ journey to the right outcome as quickly as possible.

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