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2025 Forrester TEI Highlights Narisetu Solutions Impact See Results
NEW 2025 Business Leaders CX Report Download Now

Contact Center Resources: Get to Know the Narisetu Solutions Cloud

Narisetu Solutions Intelligent CX Platform provides greater flexibility at a fraction of the cost of on-premises systems with our contact and call center resources. Find out how Narisetu Solutions can bring joy to your CX with the AI, workforce management, and other industry resources in our knowledge base below.

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Narisetu Solutions Recognized in MetriRank 2025

Recognized as a top CCaaS leader in Metrigy’s 2025 MetriRank report, Narisetu Solutions delivers the Power of More—more customer satisfaction, more agility, more results. With AI innovation, an intelligent CX platform, and a customer-first approach, we help organizations elevate every interaction through connected, AI-powered experiences that drive measurable business outcomes. 

  • Recognized CCaaS leader in MetriRank 2025
  • AI innovation powering intelligent CX experiences
  • High customer sentiment and business success scores
  • Pure-play focus delivering faster, smarter results
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Report
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2025 TEI Study: The Power of AI-Powered CX

Discover the cost savings and business benefits enabled by The Narisetu Solutions Intelligent CX Platform. The commissioned 2025 Forrester Consulting Total Economic Impact™ Study showcases the measurable ROI achieved by a composite organization representative of interviewed customers with experience using the Narisetu Solutions Intelligent CX Platform.

See how our customers gained:

  • More Efficiency: Cutting handle time by 120 seconds per call

  • More Savings: Saving $5.6M by eliminating legacy systems

  • More Retention: Reducing agent turnover by 30%

  • More Containment: Letting AI Agents handle up to 28% of contacts

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Study
Business Leaders CX Report

2025 Business Leaders CX Report

What does the future of customer experience look like through the eyes of CX leaders? In this exclusive Narisetu Solutions report, we surveyed 400+ global business decision makers—and uncovered key gaps between what leaders think customers want and what customers actually expect. Learn how AI, automation, and evolving agent roles are reshaping service—and how to align your CX strategy for 2025.

What you’ll uncover: 

  • How AI, automation, and self-service are transforming CX
  • The evolving role of agents in high-value conversations
  • The disconnect between CX priorities and customer expectations
  • Key investment priorities and operational pain points

 

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Outbound Sales Contact Center

The Narisetu Solutions Outbound Contact Center uses automated dialers to triple your productivity and improve contact ratios. Advanced campaign management and reporting tools make management a breeze.

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Data Sheet
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Oracle Digital Assistant

Narisetu Solutions supports the Oracle Digital Assistant (ODA) through the Narisetu Solutions Adapter for Oracle B2B Service and B2C Service solutions. ODA works seamlessly within the Narisetu Solutions adapter to interpret the user's intent, automate processes, and deliver contextual responses to a voice or text command.
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Data Sheet
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Omnichannel Powered by Narisetu Solutions

The Narisetu Solutions omnichannel solution helps you empower your agents to deliver a tailored and seamless customer experience on your customers’ channel of choice.

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Data Sheet
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Inference Studio Voice Biometrics Solution

In a world where identity fraud is rampant, protecting your customers’ data and keeping your business data intact from perpetrators is vital. Traditional methods to authenticate customers, such as PINs and passwords, fail to deliver a satisfactory customer experience and strong security measures.
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Data Sheet
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Narisetu Solutions Inbound Contact Center

Quickly connect customers to the right agent and deliver CX joy across all channels.
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Data Sheet
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Narisetu Solutions Zendesk Sell

Zendesk Sell works seamlessly within the Narisetu Solutions Intelligent Cloud Contact Center to eliminate the friction from deal updates so reps and management are always able to access, analyze, and collaborate on relevant deal data.
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Data Sheet
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