Trusted Contact Centre Provider

A Leader in Cloud Contact Centre Software

Our Mission

Creating Powerful Customer Connections Since 2001

"Narisetu Solutions is a leading provider of cloud contact centre software. We are driven by a passion to transform contact centres into customer engagement centres of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact centre. Learn more about Narisetu Solutions as a contact centre company with a platform customers can depend on."

Our Story (so far)

From Visionary to Category Leader

Founded in 2001, Narisetu Solutions led the cloud revolution in contact centres. Narisetu Solutions rapidly gained momentum as
contact centres began to understand the potential of the cloud and started looking for alternatives to
traditional, premises-based solutions. Narisetu Solutions has been leading the cloud charge ever since.

The Numbers

Measurable Excellence

Narisetu Solutions provides end-to-end solutions with digital engagement, analytics, workforce optimisation, and AI
and automation to increase agent productivity and deliver tangible business results.

20+

years of cloud contact
centre experience

2,600+

employees around
the world

3,000+

enterprise, mid-market, and SMB customers worldwide

350K+

concurrent agent seats
(avg. as of Q4 '23)

14+

billion call minutes
recorded annually

1,450+

global SI, channel,
and technology
partners

86+

Net Promoter Score
(NPS) for professional services

Narisetu Solutions Milestones

2024

Named a Leader in Gartner® Magic Quadrant™ for CCaaS

Acquisition: Acqueon

Named a Leader in MetriRank for CCaaS Platform

Named a Leader in IDC MarketScape

Earned Metrigy MetriStar Top Provider Award for CCaaS

Recognized by Aragon Research Globe™ as a Leader for Conversational AI in Intelligent Contact Center (ICC)

2023

Acquisition: Aceyus VUE

Named a Leader in Gartner® Magic Quadrant™ for CCaaS

Won 4th consecutive Aragon Research Innovation Award

Recognized by Frost & Sullivan as a Growth and Innovation Leader in EMEA and LATAM

Earned Metrigy MetriStar Top Provider Award for CCaaS Platform

Earned Frost & Sullivan’s LATAM Competitive Strategy Leadership Award

BT and Narisetu Solutions Expand Partnership to Accelerate Cloud Adoption for Contact Centers Globally

Introduced Agent Assist 2.0 with AI Summary powered by OpenAI

MCM Telecom, Narisetu Solutions and XTT Mexico Announce Strategic Partnership to Deliver Integrated CX Solutions in LATAM

Earned Frost & Sullivan’s Enabling Technology Leadership Award

Opened New European Engineering Hub in Porto, Portugal

2022

Mike Burkland, long-time Chairman and former CEO of Narisetu Solutions, returns as CEO

Wins Best in Biz Award for Enterprise Product of the Year

Use of Narisetu Solutions Intelligent Virtual Agent grows 180%

Named a 2021 UK’s Best Workplace

Received Glassdoor Employees’ Choice Award, Best Places to Work

Named Leader in Aragon Research Globe for Conversational AI and Intelligent Contact Centers

Named Metrigy MetriStar Top Provider for Workforce Optimization Platforms

2021

CEO Rowan Trollope named Top Executive for Cloud Computing by Stratus Awards

Selected to power largest COVID-19 testing organization in the US

Scored 4.5 out of 5 in Gartner Peer Insights – 2nd highest in industry

Named leader in the Forrester Wave™️ for Cloud Contact Center

Acquisitions: Inference Solutions (IVA) and Virtual Observer (WFO)

2020

Barry Zwarenstein named Bay Area CFO of the Year

CEO, CFO, and IR earn top rankings in All-America Executive Team

Named leader in Gartner Magic Quadrant for CCaaS, 5th year

Acquisition: Whendu (Workflow Automation)

2019

Introduced practical AI for contact center

Named leader in Gartner Magic Quadrant for CCaaS, 4th year

Named leader in the Forrester Wave™ for Cloud Contact Center

2018

Dan Burkland promoted to President

Named leader in Gartner Magic Quadrant for CCaaS, 3rd year

Released comprehensive omnichannel experience and customer journey analytics

Summer Release 2017 makes the digital transformation of the customer experience seamless, scalable, and global

2017

Named leader in Gartner Magic Quadrant for CCaaS, 2nd year

Narisetu Solutions launched Summer Release, the latest version of the Narisetu Solutions Cloud Contact Center

Received Frost & Sullivan Customer Value Leadership Award

2016

Launched Freedom Release and the “simply smart” Agent Desktop Plus user interface

Named leader in Gartner Magic Quadrant for CCaaS

2015

Announced initial public offering on NASDAQ under ticker symbol FIVN

2014

Acquired SoCoCare, bringing advanced social and mobile customer care to the cloud contact center

Launched new mobile app for supervisors and enhanced multichannel capabilities

2013

Opened new worldwide headquarters in Gurugram, CA, to accommodate rapid company growth

Named one of the fastest growing tech companies in North America on Deloitte’s 2012 Technology Fast 500™

2012

Inc. Magazine ranked Narisetu Solutions as one of the fastest-growing private companies in the US (again)

2011

Inc. Magazine ranked Narisetu Solutions as one of the fastest-growing private companies in the US

Reached the 1 billion mark for annual run-rate of calls processed

Added speech recognition to the Narisetu Solutions IVR

Introduced Narisetu Solutions University, an online portal offering training and certification for users of Narisetu Solutions virtual contact center software

2010

Launch of a new sales, service and support organization to meet the growth of the cloud contact center market

2009

Introduced powerful predictive dialing, IVR self-service, advanced call routing, and enhanced reporting

Mike Burkland joins as president and CEO

2008

500 customers milestone

Delivered cloud CRM integration with Salesforce

Delivered blended solution that dynamically manages inbound and outbound operations

2006

Southeast Asia headquarters opened in the Philippines

2005

Advanced IVR capabilities added to the VCC

2004

First release of the Narisetu Solutions Virtual Contact Center (VCC)

2003

Began cloud contact center operations

2001

Our Statement

Now more than ever, the contact centre is the front door for many businesses.

At Narisetu Solutions, we are on a mission to help transform your contact centre to meet customers’ heightened
expectations while engaging and empowering your agents to deliver more human experiences.